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Get help from our customer service
Do you have questions about your invoice or payment? Contact us by phone, email, or by logging in to My Page.
Who is CrediCare?
CrediCare is a Norwegian company that helps businesses send invoices and follow up on payments. If you have received an SMS or invoice from us, it means we are handling the payment follow-up on behalf of the company you have been in contact with.
Frequently asked questions
How do I pay?
You can pay through your online bank using the KID number and account number provided on the invoice. You can also log in to MyPage to make a payment or view more information. Log in by clicking here.
Paying from a foreign bank account
If you’re paying CrediCare from a foreign bank account, you’ll need to use the BIC and IBAN numbers. The BIC and IBAN you should use depend on the type of invoice you’ve received.
BIC: SOFJNO22
(Note: The “O” is the letter O, not the number 0.)
IBAN: NO45 + account number, or: NO74 + account number
(Note: The first two characters are letters, not numbers.)
Why did I receive an SMS from you?
We send invoices and payment information via SMS if you’ve consented to it. You may also have received a number that previously belonged to someone else. Please contact us if you’re unsure why you received an SMS.
Not finding what you’re looking for?
The invoice doesn’t apply to me
If you believe the invoice is incorrect, that you haven’t used the service, or that someone else (such as NAV or the Refugee Service) is responsible for payment, please contact us so we can help you further.
I have an exemption card / I’m a minor. Why do I have to pay?
You must present your exemption card at the time of treatment. If you have an exemption card, you can pay the invoice and then apply for a refund from Helfo. Children under the age of 16 and certain groups are exempt from co-payments. Contact us if you believe something is wrong.
I disagree with the invoice
We send invoices on behalf of the service provider. If you disagree with the invoice, we recommend that you contact us so we can pause the case and reach out to the provider on your behalf.
Why haven’t I received a letter from you?
CrediCare sends out letters and notifications as required by law. These may be distributed via various approved channels such as eFaktura, Digipost, SMS, or regular mail.
If you have changed your address, it is your responsibility to ensure that your address information is correct with all parties you have a payment obligation to. Updating your address with the National Population Register or the postal service is not necessarily sufficient, as many invoice issuers do not have automated address updates in their databases. You must therefore make sure that each individual party has the correct billing address.
Once the letter has been sent from CrediCare, you bear the risk for any delays in postal delivery and for whether the notifications are received. You can read more about the risks related to postal delivery on the Norwegian Consumer Council’s website.
Contact us
If you can’t find the answer you’re looking for, you’re welcome to contact our customer service center.
To help us assist you quickly, please include the following information in your email: your full name, invoice number or case number (found in the SMS or on the invoice), and a brief description of your inquiry.
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If you wish to speak directly with a customer service representative: